GENERAL DISCLAIMER

GunCo (Pty) Ltd respects your right to privacy and is committed to protecting the personal information you share with us in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This policy outlines how we collect, use, and safeguard your information when you use our website or services.

1. INFORMATION WE COLLECT

When you use our website or contact us, we may collect personal information that you provide directly, such as your name, phone number, email address, and details related to firearm training bookings or course enquiries. Additionally, when you browse our website, we may automatically collect limited technical data such as your IP address, browser type, and device information. This may include anonymized analytics data via cookies or similar technologies, which will only be processed with your consent.

2. HOW WE USE YOUR INFORMATION

We process your personal information to provide services, respond to enquiries, manage course bookings, and communicate with you. We may also use this data to comply with legal obligations and to improve our website’s performance. If you give consent, we may occasionally send you service-related updates or promotional content. You may opt out of marketing communications at any time.

3. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience and measure site traffic. These small data files may store your preferences or track anonymized visitor behaviour. Some cookies are essential for the website to function correctly, while others help us improve our content and services.

You have full control over the use of cookies. Non-essential cookies will only be activated with your consent, and you can change your cookie settings in your browser at any time. Please note that disabling cookies may limit some website features.

4. IP LOGGING AND DEVICE DATA

We may log your IP address and device type for system administration, fraud prevention, and security monitoring. While this data is generally not linked to identifiable individuals, we reserve the right to match it to user activity if required by law or to protect our website and its users.

5. SHARING OF INFORMATION

We do not sell or rent your personal information. Your data may be shared with trusted third-party service providers who support our operations, such as website hosts, payment processors, and analytics tools. These providers are required to maintain strict confidentiality and may only process your data under our instruction and for specific purposes.

6. YOUR RIGHTS UNDER POPIA

You have the right to access, update, correct, or delete your personal information held by us. You may also object to the processing of your data, withdraw consent where applicable, or request that we restrict processing in certain cases. In the event of a concern, you have the right to lodge a complaint with the Information Regulator of South Africa.

7. DATA RETENTION AND DELETION

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, or to comply with legal, regulatory, or contractual requirements. For example:

• Booking and service-related data may be retained for up to 5 years.
• Marketing data is retained until you withdraw consent.

After the retention period, your information will be securely deleted or de-identified.

8. DATA SECURITY

GunCo implements appropriate technical and organizational safeguards to protect your data against loss, misuse, unauthorised access, alteration, or disclosure. These include secure hosting, access control, encryption, and staff awareness. If a data breach occurs that poses a risk to your rights or freedoms, we will notify you and the Information Regulator where legally required.

9. THIRD-PARTY LINKS

Our website may contain links to external sites. While we take care to link only to reputable platforms, we are not responsible for the content or privacy practices of third-party websites. We encourage you to read their privacy policies before submitting personal information.

10. CONTACT US

If you have questions relating to this policy or you would like to exercise your data rights, please contact us.